Management Skills For New Supervisors
Course Overview
Three days of intensive training that focuses on the supervisory skills you need to succeed in your new role...in a changing business environment!
This course could be the most critical time of your career. It’s time to look at the "big picture"... learn how to apply proven supervisory techniques that you can put into action immediately...and to explore the various managerial skills that will help you manage effectively no matter what comes your way!
How You Will Benefit:
- Understand how to succeed in a rapidly changing environment
- Learn how to plan, organise, communicate and monitor
- Apply the most appropriate supervisory style to individuals and situations
- Understand your legal responsibilities
- Solve problems effectively by using active listening skills to ask the right questions
- Learn how to give constructive criticism
- Understand how to apply various motivational techniques
- Maximise productivity by leveraging a diverse workforce
- Learn techniques to help you cope with difficult employees
- Use delegation for effective employee development, time management and motivation
- Learn a six-step coaching model and create an action plan
What You Will Cover:
Embracing Your New Role
- Making the leap from outstanding employee to effective supervisor
- Recognising four basic management functions
- Understanding different supervisory styles Managing a Diverse Workforce
- Understanding different kinds of diversity
- Describing how you cant to be treated
- How to handle difficult situations with confidence Building Your Communication Skills and Your Repertoire of Writing and Listening Abilities
- Choosing the communication methods that work for you
- How to avoid the pitfalls of e-mail
- Understanding the meaning and value of non-verbal behaviour
- Asking questions that get the answers you need Coaching for High-Quality Performance
- Knowing the difference between coaching and counselling
- Understanding the nature of constructive communication
- How to boost your coaching skills Creating a Motivational Environment
- Understanding what motivates positive performance
- Getting feedback on performance motivation
- How to avoid mixed messages
Course Outline
Learning Objectives
- Understand How to Succeed in a Rapidly Changing Environment
- Learn How to Plan, Organise, Communicate and Monitor
- Apply the Most Appropriate Supervisory Style to Individuals and Situations
- Understand Your Legal Responsibilities
- Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
- Learn How to Give Constructive Criticism
- Understand How to Apply Various Motivation Techniques
- Maximise Productivity by Leveraging a Diverse Workforce
- Learn Techniques to Help You Cope with Difficult Employees
- Use Delegation for Effective Employee Development, Time Management and Motivation
- Learn a Six-Step Coaching Model and Create an Action Plan
Embracing Your New Role
- Establish Your Overall Objectives for the Course
- Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
- Define and Discuss the Four Basic Management Functions: Planning, Organising, Communicating, Monitoring
- Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One
Managing a Diverse Workforce
- Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
- Explain the Key Laws Relevant to Your Supervisory Position
- Discuss Your Obligations Regarding These Laws
- Demonstrate How to Handle Challenging Situations in Legally Solid Ways
Filling Your Communication Skills Toolbox
- Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
- Capitalise on the Benefits of E-mail
- Demonstrate Paraphrasing to Check Content Understanding
- Experience the Impact of Nonverbal Communication
- Send Harmonious Messages
- Ask Questions That Get the Answers You Need
Coaching for High Quality Performance
- Demonstrate Giving and Receiving Criticism Constructively
- Explain How to Minimise Defensiveness in Yourself and Others
- Specify Your Own Coaching Strengths and Weak Spots
- Demonstrate a Five-Step Coaching Discussion Model
- Deliver and Profit from Peer Feedback
Creating a Motivational Environment
- Explain the Components of a Motivating Environment
- Discuss How Behaviour Is a Function of Its Consequences
- Demonstrate Rules for Reinforcing Productive Behaviour
- Explain How to Avoid Common Reinforcement Mistakes
- Use Delegation as a Motivational Tool
- Develop a Strategy for Solving a Current Employee Motivational Problem
Managing Performance Appraisals
- Discuss Your Company’s Uses of Its Appraisal System
- Demonstrate How to Keep Effective Records
- Explain How to Protect the System’s Legal Integrity
- Write a Performance Appraisal Document
- Conduct a Performance Appraisal Meeting
- Cope with Various Employee Reactions
Managing Time Effectively
- Understand Key Principles of Managing Time Effectively
- Share Time Management Best Practices
- Explain How to Avoid Typical Time Wasters
- Demonstrate Five Stages of Managing Meetings Effectively
Planning for Continuing Growth
- Select and Prioritise Your Own Next Steps
- Develop an Action Plan for Continuing Professional Development
- Critique Other Action Plans and Recommend Strategic Action Steps
Who Should Attend?
New supervisors with one to two years of supervisory experience; process and production supervisors.
Duration: 3 days
Dates
Locations
- Johannesburg
- Cape Town
- Durban
