Establish your presence as a new boss, build credibility and adapt your style to every situation that comes your way.


Here's your opportunity to establish your presence as a new boss, build credibility and adapt your unique style to every situation that comes your way. This workshop covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to confidently take on any new task with greater ease and improved confidence.

How You Will Benefit

  • Understand your new role—from their perspective and that of their boss, peers and subordinates
  • Establish a new presence and build credibility
  • Flex your individual style with ease
  • Delegate tasks while remain focus on clear quality standards
  • Implement a feedback system that enhances overall communication
  • Tailor training to individual employees to improve on performance
  • Understand what motivates peers, employees and superiors
  • Gain awareness of basic laws and regulations as they apply to performance reviews
  • Gain techniques and strategies to manage time and schedule workload

What You Will Cover

Letting Go of Your Former Role

  • How to manage the change process
  • Challenges and pitfalls to avoid
  • Expectations from your direct reports, your boss and your former peers

Defining Your Behavioral Style

  • How to best communicate with bosses, peers or employees with different style preferences
  • Adjust personal behavioral styles to build better working relationships

Setting Goals for Yourself and Others

  • The benefits of delegation
  • How to set SMART goals that allow you to measure progress accurately
  • Project delegation and the potential barriers

Legal Considerations for Supervisors

  • Basic laws governing performance review
  • Your obligations as a supervisor

Giving and Receiving Feedback

  • Supportive vs. corrective feedback
  • Guidelines to improve coaching relationships
  • How to receive feedback constructively

Training Your Employees

  • Adult learners and learning styles
  • Techniques to develop your employees and assess your training resources

How to Motivate Effectively

  • Motivational tools to handle workplace issues
  • Relate motivation to styles, goal setting and communication preferences

Time Management

  • Important vs. urgent: using the prioritizing mode
  • How to manage and protect your time

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

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